Category Archives: 5 – Living the Dream – The bubble shall never burst

Nothing is as volatile as a dream. This is why it’s so difficult – if not impossible – to make dreams come true. And this is why “80 for 20” is by far not enough when it comes to creating Super Premium brand experiences. Absolute attention to detail is essential if you are set on mastering perfection. But, this does not mean slavish attention to any detail. Rather, it is about focus on those details that are central to the brand’s story and equity. Hardly ever is it enough to tick off category conventions, even if done perfectly. Super Premium brands must obsess over those elements and aspects that set them apart and above their competitors. This can be a unique style and language (think Henin) or features and materials (Patek Philippe, Swarovski) or a philosophy (Aesop) or or or … Most seek to own their own outlets through flagship stores, pop-ups and virtual brand spaces to better control the orchestration of the brand. But it is not only the external interfaces that matter. The company culture is just as crucial. The dream needs to be lived, inside and out. Only then, and only then, is there a chance that the bubble might not burst.

Recap
– Creating brand experiences that transcend reality
– And why 80 for 20 is never enough if you want to make a lasting impression

Here are Posts and Podcasts on this principle:

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Questions To Answer: How ‘Live the Dream’ of an Ueber-Brand?

[caption id="attachment_3086" align="alignleft" width="142"] The Freitag brand lives a dream all of its own[/caption]
The more holistically a Mission and Myth are used to guide all of a brand’s manifestations, the more it becomes a ‘dream come true’ that is shared by its fans.
Here are a few questions you should ask yourself as you seek to ‘Live the Dream’ of the brand and share it.  Continue reading

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Crises – An Opportunity For Brand Elevation

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“A crisis is a terrible thing to waste,” might have been the mantra for some brands in 2020. They have shown strength and taken steps to further elevate their brand in the mind of their key constituents as this talk/article seeks to illustrate. Continue reading

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The joy and challenge of purveying better products and better lives – Interview with Dilhan Fernando, CEO Dilmah Tea

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Dilmah Tea is the pioneer you might not have heard about when it comes to fairer trade practices, implementing sustainable operating processes, educating consumers and to being founded on the belief that purveying a superior product needs to go hand-in-hand with helping to create a better socio-economical and natural environment. Listen to our interview with its CEO. Continue reading

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How ‘Slightly Fu**ed-Up’ motivates people to buy into- and work at Freitag – interview with Oliver Brunschwiler, ‘Lead Link’

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In the land of bags, ‘Freitag’ stands for ‘messenger’, ‘made in Switzerland from recycled truck tarp’, ‘designed by the bros’, and … “slightly fucked up,” as ‘Lead Link’ tells us .  And he is not only talking about the bags, but also about the brand and company culture, as you will hear in our interview with Oliver Brunschwiler. Continue reading

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How an Ueber-Brand responds in times of crisis – Alison Cayne, Haven’s Kitchen

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Alison Cayne, founder of havens Kitchen, shares how she navigates through this crisis, setting her organization, business and brand up to not only survive but thrive, where possible. And she does so in her own humble, ethical but efficient and entrepreneurial way. Continue reading

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Haven’s Kitchen: About Sharing Life Skills and Sauces – Alison Cayne, Founder

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Alison Cayne, Founder of Haven’s Kitchen, a cooking school and packaged food purveyor in New York tells us how her brand is made for ‘hustlers’ like her. This story is about a purpose-led and disciplined approach to brand- and business building, sans the ‘unicorn’ glazing. Continue reading

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TerraCycle: How To Brand Waste – Tom Szaky, CEO and Co-Founder explains

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TerraCycle founder and CEO Tom Szaky tells us about how he is pushing “Eliminating the Idea of Waste” and his brand to the top of mind of consumers and packaged goods manufacturers alike. Without spending a dollar on advertising but by expending lots of energy and creativity against a vision he wants us to share. Continue reading

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Trust and a shared Truth are key to Airbnb’s Success – Douglas Atkin, ex-Global Head of Community explains

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Airbnb’s former Global Head of Community – Douglas Atkin – tells us about how he helped the platform find a purpose and the central role it- and engineering social Trust have played in making Airbnb an Ueber-Brand. Among many other insights. Enjoy! Continue reading

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Purpose and Promotion Don’t Mix Well – Ben & Jerry’s Global Social Mission Officer Dave Rapaport explains

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Ben & Jerry’s Global Social Social Mission Officer Dave Rapaport tells us what it takes to be an authentic, purpose-led but profitable brand. Hints: Do not mix purpose and promotion – in a marketing kind of way – and stand up to be counted… when it really counts. Continue reading

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Humbly Served and Successful – RXBAR Co-Founder Peter Rahal tells the story

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Peter Rahal, co-founder of RXBAR tells us how the nutrition bar made its swift ascent from idea to a brand so appealing that Kellogg had to buy it for $600 million four years later. Continue reading

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Are Social Issues a ‘Proven Marketing Tool’ now?

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After promoting ‘Like-A-Girl,’ ‘MeanStinks,’ ‘Boss-vs-Bossy,’ ‘SorryNotSorry,’ ‘ShareTheLoad,’… social messages on its Always, Secret, Pantene, Ariel… brands, respectively, P&G is at ‘social issue advertising’ again as it “bravely ignites this dialogue [about ‘toxic masculinity’ as the WSJ put it] with its … Continue reading

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Make ‘Brand Purpose’ Real – or it risks to back-fire

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Advertising a higher brand purpose can create appeal and elevate a brand. But done wrong it can backfire, create disillusionment with the brand and damage engagement on the purpose. The key lies in the doing vs the saying, as we will see. Continue reading

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Questions To Answer: How Brands Create Authenticity

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How can Brands appeal through authenticity? – A brand mission must be lived to be taken seriously. A myth must be embraced to work. A lived and felt purpose is what people experience as ‘authenticity,’ the ‘truth’ behind a brand. Continue reading

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Master Myth Maker – Ramdane Touhami, mind behind Buly and other exquisite Brands

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An interview with Prestige brand creator extraordinaire Ramdane Touhami. He is the mind and myth-maker behind brands like Cire Trudon and L’Officine Universelle Buly. You will also find plenty of background materials in this podcast note. Continue reading

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Does Product Top Purpose? – Halo Top’s ‘full pint’ vs Ben & Jerry’s ‘double dip’

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If you live in the US and have any interest in ice cream – or consume social media with any regularity (and the two seem to correlate) – then you will have heard about ‘Halo Top’.  The premium ice cream’s … Continue reading

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The Leadership Structure behind Winning Brands

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Let’s qualify that headline right away, to avoid being accused of ‘click-baiting’: The leadership structure we researched was specifically that behind iconic, mission-driven brands that have seen sustained sales growth while being able to demand a premium price versus the … Continue reading

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How ‘Niche Brands’ Survive Acquisitions and Thrive

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In order to be credible and thrive, ‘niche brands’ (be they ’boutique’, ‘craft’, ‘local’, ‘organic’…) must make sure that they let their particular brand myth and engaging mission guide them in everything they do. They must do this not only … Continue reading

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Ueber-Brand Activation: Chobani Tops Treats with Tolerance

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Few brands are born Ueber-Brands.  Like most humans, most brands start out wanting to do a good job and establish themselves. It’s only later that some of them feel the need to ‘dig deeper,’ find a higher calling and sharing … Continue reading

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Taking Brands and People Üeber – JP interviewed by getAbstract co-founder Patrick Brigger

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Can Ueber-Branding be applied to any industry and brand… and people? How do Ueber-Brands elevate themselves above the rest? How do they attract people? – Not only as buyers but as employees? … These are just some of the questions Patrick Brigger asked me in this interview. Continue reading

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Rethinking Prestige Branding – A 10 Minute Q&A

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The expert Book review site ‘getabstract’ gave us a pretty rare 8 of 10 rating and felt compelled to interview us about modern Prestige branding afterwards.  We (humbly) thought our answers are well worth sharing with our readers, too… and … Continue reading

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Tiffany & Co. – How Reach Out… Without Falling?

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Venerable Tiffany & Co is facing a dilemma and declining sales – and that for a few years now.   On the one hand it believes that it has lost its cool among the young and with it cultural relevance, desirability … Continue reading

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Cultural Branding – Cadillac Looks To Get Back On The Map

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Cadillac separated its commercial team from the General Motors headquarters in Detroit, formed a stand-alone unit and moved it to New York City in late 2015. This move was not driven by organizational and business considerations, alone.  In fact, a … Continue reading

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Cadillac – Resuscitation without Nostalgia nor Provocation? – Interview with Uwe Ellinghaus, CMO

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Uwe Ellinghaus is CMO of Cadillac and on a mission to revive this icon of American luxury. But rather than starting with automobiles, his vision of Cadillac is one of “an experience that young people associate with modern luxury, … of a brand that … Continue reading

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Juicing Up Business: Joe & The Juice’s Sexy Brotherhood

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“Yeah, but how ‘live a dream’ when the product is ‘generic’?  I am not in Luxury, Lifestyle or Fashion!” That’s how some clients respond when we talk about giving their brand meaning beyond the material.  –  Well, how about a ‘juice bar’ that feels like it stole Abercrombie … Continue reading

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Vanguard Investments – From ‘Folly’ to Fiduciary Giant

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As we work with clients on elevating their brands two questions arise repeatedly:  Can ‘ueber-branding’ be applied to more ‘technical’ categories – beyond luxury or lifestyle?  And do Ueber-Brand products HAVE to be premium priced? The short answer is ‘yes’ and … Continue reading

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Burt’s Bees – Mission, Myth and a Buzzing Business – Interview with Jim Geikie, General Manager

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Yes, Burt really existed. The wild-bearded man on the brand’s logo was a documentary photographer turned beekeeper after moving from Manhattan to Maine. He left behind the trappings of a rather privileged upbringing to live in a converted turkey coop in the backwoods (where he … Continue reading

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Profit and/or Purpose? – Interview with Venture Capitalist and Social Activist David Batstone

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David Batstone is not one to be easily typecast.  As you learn more about David you might get a bit perplexed not only by the uncounted, very public projects in which he plays a leading role or the multitude of positions he holds but … Continue reading

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Patagonia – The Activist Company – Interview with Vincent Stanley, Director of Philosophy

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Patagonia is the quintessential Ueber-Brand. This brand is fascinating and we have written extensively about what we think drives and sustains its success in our latest book as well as on this blog.  But it is quite another thing to hear it … Continue reading

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A Freitag Visit – Manufacturing as Manifestation of Mission

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Freitag is a Swiss bag, accessory and – most recently – fashion brand. Its legend begins in 1993, when young brothers and design students Markus and Daniel Freitag looked out of their apartment window in the Zurich suburbs and into a … Continue reading

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Secrets of the Ueber-Brands

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Why do some pay a relative fortune for a MINI car, Renova toilet paper or a skin cream and detergent from Aesop when those seem to have none of the ‘functional superiority’ conventional marketers would seek to demonstrate? Why were … Continue reading

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Lakrids – A Liquorice Brand To Long For – Interview with Peter Husted Sylvest, Director of Sales

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If you are familiar with the ‘Hero’s Journey’ as described by Joseph Campbell, then the trials and tribulations Johan Buelow went through to concoct and share the perfect batch of liquorice – and create a thriving company on the way – will sound mighty familiar.  It … Continue reading

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Patagonia – A Meaningful Exploration of Nature

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Most of us associate Patagonia with the rugged, southernmost tip of America and/or with a brand of colorful, high-tech, high quality (and  somewhat high priced) outdoor clothes one would wear to explore that place.  And most of us have at least a feeling … Continue reading

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Shinola: From Shining Shoes to Lifestyle Star – Interview with Bridget Russo, CMO

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One of the founders commented ‘You don’t know shxx from Shinola!‘ during a meeting – This is how an American saying lead to the rebirth of the formerly popular shoe polish it is referring to … at least according to Bridget Russo, CMO Shinola who shared … Continue reading

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Renova: Toilet Paper to live, love and style with, also. – Podcast with Paulo Pereira Da Silva, CEO – #07

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“If toilet paper can make you happy… Why not? Life is hard enough! …” – In this podcast episode we muse with Paulo Pereira Da Silva, CEO of the Renova about how he has transformed this long-standing Portuguese tissue maker … Continue reading

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Truth in Beauty: The Body Shop 4.0?

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It went through all trade magazines and most others in February that The Body Shop, the sometimes more infamous than famous poster girl of eco-beauty, is launching a new and quite ambitious CSR program titled ‘Enrich not Exploit’. Right in … Continue reading

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The Artisanal – Between Fads and Truth

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In our book ‘Rethinking Prestige Branding – Secrets of the Ueber-Brands’ (Schaefer / Kuehlwein, 2015) we discuss the omnipresent trend towards ‘Artisanalization’, reviewing quite a number of examples like Smith & Norbu, maker of bespoke optical frames, Yuan, hand-crafter of soaps, Lakrids, inventor of … Continue reading

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Chipotle – The Genius and Power of Naïveté – Interview with William Espey, Brand Voice Lead Chipotle Mexican Grill – Podcast Episode 05

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In this episode we talk to William Espey, Brand Voice Lead at Chipotle Mexican Grill, the booming ‘casual food’ restaurant chain sought out by most for offering hearty burritos at a relatively low price*, admired by many for being an advocate for … Continue reading

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Storied Seltzer Service – Interview with Brooklyn Seltzer Boy Alex Gomberg – Podcast Episode 03

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For this episode of the Ueberbrands Podcast we went all the way to the end of the L-train line on the New York subway system; to Canarsie in southeast Brooklyn to visit one of the last seltzer filling factories in the US. … Continue reading

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A Beauty Insider’s Look at Ueber-Branding

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We had the honor to be invited to talk about ‘Ueber-Branding’ by the Fashion Institute of Technology and the Luxury Marketing Council in New York and also bring along a panel of friends from Moleskine, The Laundress, CO Bigelow and Dunnhumby. … Continue reading

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Building a Brand on Bricks and Beliefs – Brunello Cucinelli – Podcast Episode 02

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We are discussing Brunello Cucinelli, the ‘Cashmere King’ and his eponymous brand with David LaRocca author, film maker and scholar of philosophy. David, like us, has been fascinated by Brunello, who says he is guided by the great historic thinkers … Continue reading

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The Draw of Bespoke and Subtle Sophistication – Benoit Ams, Smith & Norbu

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In this inaugural episode we talk to Benoit Ams, founder, owner, designer …. Renaissance Man extraordinaire at Smith & Norbu, a brand that offers tailor-made, subtly branded eye-wear for sophisticated clients. The Smith & Norbu optical frames are made from yak horn, which Benoit … Continue reading

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2016 Update: Abercrombie gets dressed! Up?

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In an effort to revise their drastically declining sales Abercrombie & Fitch announced in early 2015 that it was dressing up. Literally. No more half naked hunks. No more piercings or tattoos. Employees will no longer be chosen by body … Continue reading

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Rethinking Prestige Branding – Secrets of the ‘Ueber-Brands’

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After some 4 years, 75+ interviews, 150 cases studied and uncounted conversations Wolf Schaefer and JP Kuehlwein are proud to present their latest book ‘Rethinking Prestige Branding – Secrets of the Ueber-Brands’ (Kogan Page Publishing).  You can order it online (links below) … Continue reading

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What A Romantic Can Teach Brand Managers

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Novalis, an author, poet and philosopher of Early German Romanticism (1772-1801) once wrote: By imbuing the meaningless with meaning the ordinary with a sense of mystery the known with the dignity of the unknown, and the finite with an infinite … Continue reading

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Fashion Forward

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In the world of marketing, fashion has traditionally not been taken very seriously. It’s been viewed as un-strategic, driven more by short-term fads and personal quirks and hunches than solid planning and strategic thinking. Concerned more with ever-changing appearances than … Continue reading

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When Product Creation becomes Brand Legend

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I visited Lego in Billund the other day.  I should say “I made a trip to Legoland, the ‘real’ land of Lego.” For this small town in rural Denmark not only hosts one of the namesake amusement parks (and a Lego-hotel, … Continue reading

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Aesop – Fabled Brand, Fabulous Marketing

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 – the Australian boutique Beauty Care brand founded in 1987 – intuitively masters the art of “class branding”.  It is a perfect case to illustrate key principles that – when lived by – can lift  a brand above the masses.  Of course their … Continue reading

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Warhol – At the Edge Between Mass and Class

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The most frequent or observant of our readers might have noticed our pop art theme and Andy Warhol himself popping in and out of our header art.  “What has that got to do with ‘moving brands from mass to class?’, you might ask. … Continue reading

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